Contact Us

Editorial contact for this site is [email protected]. A real person reads it.

What we are useful for

• Corrections. An out-of-date bonus figure, a wagering multiple that has changed, a cashier that no longer offers Interac. This is the most useful thing you can send us and we act on it.
• Terms we have misread. If we have described an offer wrongly, tell us which clause and we will re-read it and amend or remove the claim.
• Operator enquiries. We will answer, but understand up front that placement on our list is not for sale and commission does not affect position.

What we cannot help with

We are an independent editorial site. We are not a casino, we do not hold player accounts, and we have no access to your balance, your bonus, your verification documents or your withdrawal. If you have a dispute with an operator, it has to go through that operator's own complaints process, and if the operator is licensed somewhere with a dispute route, through the issuing regulator. We cannot escalate on your behalf.

If your problem is a transfer that will not go through, your own financial institution is almost always the right first call rather than the casino. Our main guide explains why.

Responsible gambling

If the reason you are writing is that gambling has stopped being entertainment, please read our responsible gambling page instead. It lists the organisations that can actually help, and we are not one of them.